Terms and Conditions

1. Agreement to terms

By accessing or using Sketchplay, you agree to be bound by these Terms and Conditions. If you disagree with any part of these terms, you may not access the service. Sketchplay is operated by Lab3 Interactive, Inc. DBA Sketchplay.

Effective September 22, 2026. Last updated September 22, 2026.

We may update these terms from time to time. We will notify you of any change by posting the new Terms and Conditions on this page and updating the dates at the top. This version updates the terms last published on June 8, 2026.

2. License to use

Subject to your compliance with these Terms, Lab3 Interactive, Inc. DBA Sketchplay grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use Sketchplay for its intended business purposes, including operating sports organizations, leagues, tournaments, camps, clinics and related events, and managing the registrations, payments, communications and operational workflows associated with those activities.

You may not:

Copy, modify or create derivative works of the Sketchplay platform or its underlying software
Reverse engineer, decompile or attempt to derive the source code of any part of the platform
Resell, sublicense or provide the platform as a service to any third party except as expressly permitted in a written agreement with Lab3 Interactive, Inc. DBA Sketchplay
Remove or alter any copyright, trademark or other proprietary notice
Use the platform to violate any applicable law, infringe any third-party right or transmit malicious code

3. User content

When you create, upload or share content through Sketchplay, you retain your intellectual property rights. You grant us a license to use, modify, publicly perform, publicly display, reproduce and distribute that content for the purpose of operating and providing the service.

Your content must not:

Violate any applicable laws or regulations
Infringe on intellectual property rights
Contain harmful or malicious code
Include inappropriate or offensive material

4. Payments, fees and payouts

4.1 Payment processing. Sketchplay uses Stripe, Inc. ("Stripe") as its exclusive payment processor. To accept payments through Sketchplay, you must establish a Stripe Connect account, which is governed by the Stripe Connected Account Agreement and Stripe Services Agreement (together, the "Stripe Terms"). By using Sketchplay's payment features, you acknowledge that you have reviewed and agreed to be bound by the Stripe Terms.

Payments processed through Sketchplay are made on a "direct charge" basis through your Stripe-connected account, meaning funds settle directly from your customer to your bank account through Stripe and do not pass through Sketchplay. You, not Sketchplay, are the merchant of record for transactions made through your account, and you bear primary responsibility for the obligations of that role, including refunds, chargebacks, disputes, tax reporting and compliance with applicable card-network rules.

By default, "Sketchplay" or a similar identifier appears as the statement descriptor on your customers' card and bank statements. You may update the statement descriptor at any time through your Stripe dashboard.

4.2 Stripe processing fees. Stripe charges processing fees on each successful transaction. As of the effective date of these Terms, Stripe's standard fees are:

Credit and debit cards: 2.9% + $0.30 per successful charge
ACH direct debit: the greater of 1.0% or $5.00 per transaction
International cards: an additional 1.0% surcharge
Chargebacks, disputes, currency conversion and instant payouts: subject to additional Stripe fees

Stripe sets and may change these fees independently of Sketchplay. Current fees are published at stripe.com/pricing. Stripe processing fees are deducted from your connected-account balance and are your responsibility regardless of how you choose to handle them with your end users.

4.3 Sketchplay platform fees. In addition to Stripe processing fees, Sketchplay charges a platform fee on each successful transaction:

Transactions of $99.00 or less: $3.00 flat per transaction
Transactions of $100.00 or greater: 3.0% of the transaction amount

Platform fees apply equally to card and ACH transactions unless a written agreement between you and Sketchplay states otherwise. Platform fees are collected through Stripe Connect's application-fee mechanism at the time of the transaction. Sketchplay reserves the right to modify platform fees at any time. Material changes will be communicated to you with at least thirty (30) days' notice by email or in-product notification. Continued use of Sketchplay after the effective date of a fee change constitutes acceptance of the new fees.

4.4 Who pays the fees. For event registrations, Stripe processing fees and Sketchplay platform fees are passed through to your end users (for example parents, athletes, participants) as a separate line item at checkout. The registration price you set is the amount you receive; fees are added on top.

For Sketchplay Ticketing, you may choose, on a per-event basis through your Sketchplay dashboard, whether to absorb processing and platform fees yourself, in which case fees are deducted from the ticket price you receive, or to pass fees through to ticket buyers as a separate line item.

4.5 Refunds, chargebacks and disputes. Because Sketchplay uses direct charges through Stripe Connect, funds from a successful transaction settle to your connected account and do not pass through Sketchplay. Accordingly:

You are responsible for issuing refunds to your end users, on whatever policy and timeline you publish. You must clearly communicate your refund policy to your end users at the time of registration or ticket purchase.
You are responsible for chargebacks and disputes, including the underlying transaction amount, any Stripe chargeback or dispute fee (currently $15 per disputed transaction) and any related costs Stripe imposes.
Sketchplay platform fees and Stripe processing fees are non-refundable. When a transaction is refunded or successfully disputed, the platform fee and processing fee originally charged remain payable.
Sketchplay will provide reasonable support in connection with disputes and refunds, including evidence gathering and account-level coordination with Stripe, but Sketchplay is not a party to the underlying transaction and assumes no liability for refund or chargeback outcomes.

4.6 Payouts. By default, Sketchplay configures Stripe-connected accounts for daily automatic payouts to your designated bank account. You may modify your payout schedule at any time through your Stripe dashboard, subject to Stripe's requirements and any holds or reserves Stripe may impose. Sketchplay does not control payout timing, reserves or holds; these are governed entirely by Stripe.

4.7 Taxes and reporting. You are solely responsible for determining, collecting, reporting and remitting any sales, use, value-added, gross-receipts or other taxes applicable to transactions you process through Sketchplay. Because you are the merchant of record on your connected account, Stripe will issue tax forms (including IRS Form 1099-K, where applicable) directly to you based on your account activity. Sketchplay does not provide tax advice and recommends you consult a qualified tax professional regarding your obligations.

5. SMS / Text Messaging Terms

The program. Lab3 Interactive, Inc. DBA Sketchplay operates an SMS program for people who ask to hear from us by text. We send two kinds of message, and they are consented to separately on our contact form at https://sketchplay.com/contact/:

Transactional messages. Demo scheduling and reminders, account notifications, and replies to support or sales requests you have made.
Marketing messages. With your separate, explicit consent, occasional marketing and promotional messages about Sketchplay.

Both checkboxes are optional and unchecked by default. Consent to receive text messages is not a condition of any purchase, and you can use Sketchplay fully without giving it.

You must be 18 years of age or older to use this SMS service.

Opting out. Reply STOP to cancel at any time.

After you reply STOP, we send one final message confirming that you have been unsubscribed, and then no further messages are sent to that number unless you opt in again.

Getting help. Reply HELP for help, or contact us at info@sketchplay.com.

Message frequency may vary.
Message & data rates may apply.
Message and data rates may apply, and are set by your mobile carrier, not by Sketchplay.
Carriers are not liable for delayed or undelivered messages.
Supported carriers may change, and delivery is not guaranteed on every network.

How we handle the phone number and the consent itself is set out in our Privacy Policy, which carries the same commitment stated here:

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with or sold to any third parties.

6. Termination

We may terminate or suspend your access to Sketchplay immediately, without prior notice or liability, for any reason, including breach of these Terms.

On termination, your right to use the service ceases immediately. All provisions of these Terms which by their nature should survive termination shall survive.

7. Contact information

For any question about these Terms:

Lab3 Interactive, Inc. DBA Sketchplay
12620 Beach Blvd STE 3 #414, Jacksonville, FL 32246, United States
Email: info@sketchplay.com