Thank you for choosing to be part of our community at Lab3 Interactive, LLC ("Company," "we," "us," or "our"). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice or our practices with regard to your personal information, please contact us at [email protected].
INTRODUCTION
This privacy notice describes how we might use your information if you:
- Access our web application
- Download and use our mobile application — Sketchplay
- Engage with our communication services (SMS, email, push notifications)
- Participate in our platform activities and services
In this privacy notice, if we refer to:
- "Platform" - we are referring to any of our applications, websites, and services
- "Services" - we are referring to our Platform, communication services, and related features
TABLE OF CONTENTS
1. INFORMATION COLLECTION
Information You Provide
We collect information that you voluntarily provide when you:
- Register an account
- Use our Platform features
- Communicate through our Services
- Contact our support team
This may include:
- Names and contact information
- Account credentials
- Communication preferences
- Sports and activity information
- Message content and history
Automatically Collected Information
Our Platform automatically collects:
- Device information (type, operating system, browser)
- Usage data (interactions, preferences, settings)
- Communication data (message delivery status, timestamps)
- Technical information (IP address, access times, errors)
Communication Services Data
When using our communication services, we collect:
- SMS message data
- Email communication records
- Push notification interactions
- Communication preferences and opt-in/out status
2. USE OF INFORMATION
Business Purposes
We use collected information for:
- Platform Operations
- Account management and authentication
- Service delivery and performance
- Technical support and troubleshooting
- Platform security and fraud prevention
- Communication Services
- Delivering SMS notifications and alerts
- Sending email communications
- Managing push notifications
- Facilitating user-to-user communications
- Service Improvement
- Analytics and performance monitoring
- Feature development and optimization
- User experience enhancement
- Technical issue resolution
- Legal and Safety
- Legal compliance
- Policy enforcement
- User safety and security
- Dispute resolution
Legal Basis
We process information based on:
- Contract performance
- Legal obligations
- Legitimate business interests
- User consent
3. INFORMATION SHARING
Shared With Your Consent
We share information when:
- You explicitly authorize sharing
- You use interactive platform features
- You participate in community activities
- You connect with other users
Service Providers
We may share information with:
- Communication service providers (SMS, email)
- Cloud hosting and storage providers
- Analytics services
- Technical support providers
Legal Requirements
Information may be shared to:
- Comply with legal obligations
- Protect rights and safety
- Respond to valid legal requests
- Enforce our terms and policies
4. DATA RETENTION
Retention Period
We retain personal information for:
- Active accounts: Duration of account activity
- Inactive accounts: Up to 60 months from last activity
- Communication records: As required by law
- Technical data: As needed for security and analysis
Data Deletion
When data is no longer needed:
- We delete or anonymize personal information
- We maintain archived data securely
- We isolate backup data from active systems
5. INFORMATION SECURITY
Security Measures
We protect your information through:
- Encryption of data in transit and at rest
- Access controls and authentication
- Security monitoring and logging
- Regular security assessments
Security Limitations
Please note:
- No online transmission is 100% secure
- User responsibility for account credentials
- Prompt reporting of security concerns
6. YOUR PRIVACY RIGHTS
User Rights
You have the right to:
- Access your personal information
- Correct inaccurate data
- Request data deletion
- Restrict processing
- Object to processing
- Data portability
Exercise Your Rights
To exercise these rights:
- Contact us at [email protected]
- Use platform privacy settings
- Submit a formal request via our support portal
Sharing Your Information
- All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
- We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign.
- We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.
7. DO-NOT-TRACK FEATURES
Our Platform's response to DNT signals:
- We honor Do-Not-Track browser settings
- We limit automatic data collection when possible
- We provide manual control over tracking features
8. CALIFORNIA PRIVACY RIGHTS
CCPA Rights
California residents have the right to:
- Know what personal information is collected
- Know whether personal information is sold or disclosed
- Opt-out of information sale
- Request deletion of personal information
- Non-discrimination for exercising rights
Categories of Information
Category | Collected |
---|---|
Identifiers (name, email, phone) | YES |
Personal information categories | YES |
Protected classification characteristics | NO |
Commercial information | YES |
Biometric information | NO |
Internet activity | YES |
Geolocation data | YES |
9. UPDATES TO THIS NOTICE
Policy updates:
- Regular reviews and updates
- Notice of material changes
- Effective date updates
- User notification of significant changes
10. CONTACT INFORMATION
For privacy-related inquiries:
Lab3 Interactive, LLC
12620 Beach Blvd
Jacksonville, FL 32246
United States
Email: [email protected]